Atvatics Service CRM
From first request to final resolution, manage everything with complete visibility.
Try Atvatics Service CRM
Why do service workflows fail?
Poorly structured workflows delay resolutions and frustrate customers
No centralized ticket tracking
Wrong or late assignments lead to repeat visits and higher costs.
SLA Visibility Gaps
Deadlines are missed, causing penalties and unhappy customers.
Resource Misallocation
Wrong or late assignments lead to repeat visits and higher costs.
CAPA & Closure Gaps
Problems reoccur due to missing corrective and preventive actions.
Smarter service operations with end-to-end visibility and control
End-to-End Ticket Visibility
Track every service request from creation to closure with real-time status, ownership, SLA timelines, and complete service history no blind spots, no delays.
Smart Engineer Allocation & SLA Control
Automatically assign the right service engineer based on skills, location, and availability while monitoring SLA deadlines to ensure faster resolution and zero escalations.
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Customer Satisfaction
Personalized, consistent, and timely support at every touchpoint.
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Team Productivity
Automation removes manual effort so teams focus on what matters.
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Faster Resolution
Right ticket, right agent, faster resolution, zero delays
Turn every service request into a satisfied customer with our all-in-one CRM
A Complete Suite for World-Class Service Management, manage tickets, allocate engineers, track SLAs, and resolve requests faster, smarter, and hassle-free.
Keep customers informed at every step ticket creation, updates, resolutions, and pre-closures boosting transparency and satisfaction.
Smart Notifications
Leverage real-time dashboards to spot recurring issues, monitor team performance, and optimize service operations for efficiency and growth.
Analytics-Driven Insights
Handle service requests from calls, emails, chat, or apps all in one place for faster response and seamless customer experience.
Omnichannel Support
Spotlight
Your All-in-One Platform for Smarter Service Management
Proactive SLA Tracking and Smart Escalation Management System
Keep service on track by automatically monitoring deadlines, sending timely alerts, and escalating critical issues before they affect customers, ensuring faster resolutions and higher satisfaction.
Knowledge-Powered Resolution Engine for Faster, Accurate Ticket Handling
Equip engineers with instant access to past tickets, solutions, and manuals, reducing resolution times, preventing repeat issues, and improving overall efficiency and customer experience.
Frequently Asked Questions
1. What is Atvatics Service CRM?
A platform that manages tickets, engineer allocation, SLA tracking, CAPA, warranty/AMC, and closure for seamless, efficient service operations.
2. How improve ticket resolution?
It tracks requests in real-time, assigns the right engineer, monitors SLAs, and ensures faster, accurate resolutions.
3. Can Atvatics automate service engineer allocation?
Yes, it assigns engineers based on skills, location, availability, and priority, reducing errors and repeat visits.
4. How are SLAs and escalations managed?
Atvatics monitors deadlines automatically, triggers alerts, and escalates critical tickets to maintain compliance and customer satisfaction.
5. Does Atvatics service CRM support corrective and preventive actions (CAPA)?
Yes, it records issues, identifies root causes, and tracks CAPA to prevent recurring problems and improve service quality.
6. Can track warranty and AMC efficiently?
Absolutely. The system manages warranty and AMC details, ensuring services are delivered on time without missing obligations.
7. How does Atvatics enhance customer experience?
By providing timely updates, faster resolutions, historical insights, and seamless multi-channel support, Atvatics builds trust and loyalty.